Returns & Refunds
Because our waffles are perishable food products, we are unable to accept returns.
If something goes wrong with your order, we'll make it right. Please contact us within 48 hours of delivery if:
- Your order arrived damaged or spoiled in transit
- You received the wrong product
- Items are missing from your order
Email info@mountainwaffle.com or call 610-864-4428 with your order number and photos of the product and packaging. We review each case individually and, where appropriate, will send a replacement or issue a refund to your original payment method.
Shipping
Orders ship within the United States from our facility in Denver, Pennsylvania.
- Case orders ship every Monday morning. Orders placed by Sunday at 5 PM ET are included.
- Standard shipping is UPS Ground, which typically arrives in 1–3 business days and by the end of the week anywhere in the US.
- For overnight or guaranteed 2-day shipping, call 610-864-4428 by Monday at 11 AM ET.
- Orders shipping west of the Mississippi River that include Bulk Pack waffles require 2-day shipping.
- Pallet (LTL) shipments go out every Friday for arrival the following week.
- Shipping costs are calculated at checkout based on your location and order size.
Questions
Contact us at info@mountainwaffle.com or 610-864-4428.